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ABOUT US

Established in 1914, Royal Ontario Museum (ROM) is a renowned hub of learning and exploration—a source of daily inspiration for its dedicated workforce. As the highest-rated museum in Canada and among the top ten in North America, our employees take immense pride in their association with us. Museum roles span a wide spectrum, encompassing diverse professions such as computer programmers, graphic designers, educators, and curators. We seek individuals who exemplify unwavering dedication to service excellence and hospitality—those who go the extra mile to ensure our Visitors and Members feel truly welcomed and appreciated.

OUR BENEFITS

We offer medical, dental, vision, and Employee Assistance Programs benefits.
We offer a health spending account to support the healthcare needs of our employees.
Based on their role, ROM employees enjoy at least 15 vacation days.
Personal days are provided for employees to take time off for personal matters and well-being.
Permanent full-time employees receive exclusive membership benefits.
Uniforms are provided, cleaned, and maintained by ROM for specific positions.
Exclusive discounts to over 200 attractions via Attractions Ontario.
Our employee benefits package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions.

DIVERSITY STATEMENT

At ROM, we consider equity, diversity, and inclusion foundational to our institutional success. We seek to foster a workplace that reflects the diversity of the city and province in which we are located and welcome all qualified and experienced candidates to apply, regardless of their gender, age, sex, race, religion, ethnicity, ability, sexual orientation, or gender identity.

ACCESSIBILITY STATEMENT

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview. If you require accommodation or have general inquiries, don't hesitate to get in touch with us at [email protected].

Senior Development Officer, Impact & Engagement

Toronto, ON, Canada

Full Time

ROM GOVERNORS

Mid Level

Are you a relationship-driven and detail-oriented professional with a passion for donor engagement, stewardship, and impact reporting? Join the ROM Foundation team and play a key role in strengthening donor relationships and enhancing the overall philanthropic experience at one of Canada’s leading cultural institutions. You will help shape how impact is communicated, ensuring meaningful engagement and high-quality stewardship across a diverse donor portfolio.

The ROM Foundation is a strategic partner to the Royal Ontario Museum (ROM), advancing its mission through inspired philanthropic and sponsorship relations. The Foundation is committed to building a top-tier cultural fundraising enterprise, distinguished by its creativity, impact, and meaningful donor relationships.

POSITION SUMMARY:
Reporting to the VP, Donor Services & Engagement and working closely with the AVP, Events & Celebration and AVP, Stewardship, the Senior Development Officer, Impact & Engagement is responsible for leading and coordinating donor stewardship, engagement, and reporting activities to strengthen relationships and enhance the overall donor experience at ROM.

Working closely with internal partners, the position oversees donor touchpoints, customized impact and endowment reporting, stewardship projects, and key recognition initiatives. A key partner to the Philanthropy team, the Senior Development Officer helps advance donor relationships through thoughtful engagement strategies, event planning, and accurate data management, ensuring timely delivery of commitments, meaningful communication of impact, and consistent, high-quality stewardship.

RESPONSIBILITIES:
Donor Reporting
• Support the development, implementation, and ongoing refinement of a donor reporting matrix and standardized templates for impact reporting.
• Contribute to the creation of high quality, customized impact reports by coordinating information gathering from Museum colleagues, drafting content, and managing design, review, and approval processes in partnership with Communications.
• In collaboration with the Communications team, help implement and advance the use of digital and video reporting tools to enhance customized donor impact reports.
• Manage the impact reporting calendar, including scheduling new reports and tracking progress to ensure all reports are completed accurately and on time.
• Project manage stewardship deliverables outlined in Major Gift donor and partnership agreements to ensure commitments are met and communicated effectively.

Donor Engagement
• Collaborate closely with the VP, Donor Services & Engagement to ensure donor relations processes and practices are implemented to support and strengthen the donor journey.
• Oversee and coordinate engagement touchpoints including holiday cards, invitations to stewardship events, and the communication of Museum milestones and announcements.
• Serve as Stewardship Manager for an assigned donor portfolio, partnering closely with Relationship Managers to design and deliver tailored stewardship plans aligned with each donor’s interests and expectations.
• Coordinate quarterly stewardship meetings with Relationship Managers, including preparing and distributing stewardship reports, documenting and circulating notes and action items, and updating related activities and follow ups in Raiser’s Edge NXT.
• Collaborate with Relationship Managers to regularly capture and maintain donor interest information in Raiser’s Edge NXT, ensuring records remain current and relevant; generate interest-based lists to support targeted invitations and stewardship initiatives.
• Partner with program leads and Database Manager to coordinate recognition lists from all programs in Year-in-Review, website and other publications or recognition systems. Work with Museum communications on Year-in-Review content and distribution plan with donors.
• Work on special stewardship projects and recognition for major gift donors as required.
• Serve as GiftMap administrator, overseeing the ongoing maintenance of opportunities, photographs, and templates to ensure a seamless experience for Relationship Managers and donors; support and participate in training for fundraisers.

Endowment Fund Reporting
• Lead the annual endowment fund reporting process to ensure efficiency, accuracy, and clear communication of donor impact.
• Project manage the endowment fund report cycle, including gathering information from Museum staff, developing report templates, coordinating with Finance on fund statement content, drafting reports, and working with Relationship Managers to plan and support distribution.
• Oversee the engagement strategy for endowment fund contacts, including facilitating an annual debrief and reviewing the reporting and engagement process to inform continuous improvement.

Events
• Co-lead the planning and coordination of ROM Governors’ annual stewardship event, ROM Celebration, in collaboration with the Events and Communications team.
• Contribute to the planning and execution of key donor stewardship events including gift announcements, tours and others.
• In partnership with the Database Manager, manage donor and prospect lists for events and key donor communications by defining appropriate selection criteria, organizing and segmenting lists, and coordinating internal reviews to ensure all relevant stakeholders and donors are accurately included.

Additional
• Additional relevant tasks as required.

QUALIFICATIONS & COMPETENCIES:
• A university degree and a minimum of 3–5 years of related experience in a professional environment.
• Proven exceptional oral, written and communication skills.
• Outstanding interpersonal skills and professional presence necessary to interact with Museum staff, donors and volunteers.
• Ability to meet multiple deadlines and manage a diverse range of assignments in a fast-paced environment with thorough attention to detail.
• Resourcefulness and independence, while remaining comfortable working within the framework of a team-oriented environment.
• Excellent word processing skills and technical experience.
• Willingness to develop new skills.
• Adaptability with technology and readiness to learn new software.
• Knowledge of the philanthropic sector and understanding of the vision, mission and values of the ROM and the role of the ROM Governors.
• A flexible schedule that allows for occasional after-hours events.

SALARY AND TERMS OF EMPLOYMENT:
• Start Date: ASAP
• Status: Full-Time Permanent
• Employee Group: ROM Governors
• Schedule: 35 Hours per week
• Probationary Period: Six (6) Months
• Location: Toronto, ON
• Salary: CAD 80,000 to CAD 90,000
• Work Model: In-Person with flexible work arrangements (minimum 3 days in office)
• Benefits: Comprehensive health and wellness plan, pension, professional development opportunities

ADDITIONAL NOTES:
• We will be reviewing candidate submissions as they are received, and ROM Governors may choose to move forward with interviews before the deadline. Early submission is encouraged.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

ADDITIONAL INFORMATION

ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
This posting is for an existing vacancy.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.

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